Start Your Future in Tech/IT
BUILD TECHNICAL SKILLS, AND GET PAID WHILE YOU LEARN
The INCAP IT Support Technician Career Program prepares adults to provide frontline technical assistance for computer systems, hardware, software, and networks. Through paid employment and specialized instruction, trainees build the practical skills organizations need to keep technology secure, connected, and running smoothly.
- Install, configure, and maintain computers, mobile devices, software, and peripherals
- Diagnose and resolve hardware, software, operating system, and network problems
- Help users access applications, virtual environments, and remote-work tools
- Use AI and automation tools responsibly to improve documentation and IT service delivery
What You'll Earn
- INCAP credential, recognized by Tech/IT companies in Indiana as equivalent to an associate degree in an IT- or technology-related degree program.
Is This Program Right For You?
This could be a great fit if you…
- Enjoy solving problems and figuring out how technology works
- Like helping people and explaining technical information in everyday language
- Are curious about computers, networks, cloud platforms, and AI
- Want a career that combines technology, customer service, and continuous learning
What You'll Actually Do
INSTALL, CONFIGURE, AND SUPPORT TECHNOLOGY
- Install, configure, and support desktops, laptops, and other devices across Windows, macOS, Linux, iOS, and Android environments
- Set up user accounts, groups, permissions, and access controls
- Manage updates, patches, drivers, backups, and system recovery options
HELP USERS STAY CONNECTED
- Configure wired and wireless connections, IP settings, routers, and access points
- Set up and troubleshoot virtual private network (VPN) connections
- Support cloud-based email, storage, collaboration, and productivity applications
HELP PROTECT SYSTEMS, ACCOUNTS, AND INFORMATION
- Configure multifactor authentication, password policies, and user permissions
- Support encryption, antivirus, anti-malware, backup, and data-loss-prevention tools
- Document and escalate security concerns according to organizational procedures
SUPPORT USERS IN A STEP-BY-STEP APPROACH
- Resolve common hardware, software, operating system, and network issues
- Verify that systems are fully functional
- Communicate clearly with users throughout the support process
USE MODERN TOOLS TO DELIVER SUPPORT
- Use approved AI tools to assist with ticket triage, issue analysis, and possible next steps
- Validate AI-generated information and apply professional judgment
- Track recurring incidents and recommend documentation, configuration, or workflow improvements
INSTALL, CONFIGURE, AND SUPPORT TECHNOLOGY
- Install, configure, and support desktops, laptops, and other devices across Windows, macOS, Linux, iOS, and Android environments
- Set up user accounts, groups, permissions, and access controls
- Manage updates, patches, drivers, backups, and system recovery options
HELP USERS STAY CONNECTED
- Configure wired and wireless connections, IP settings, routers, and access points
- Set up and troubleshoot virtual private network (VPN) connections
- Support cloud-based email, storage, collaboration, and productivity applications
HELP PROTECT SYSTEMS, ACCOUNTS, AND INFORMATION
- Configure multifactor authentication, password policies, and user permissions
- Support encryption, antivirus, anti-malware, backup, and data-loss-prevention tools
- Document and escalate security concerns according to organizational procedures
SUPPORT USERS IN A STEP-BY-STEP APPROACH
- Resolve common hardware, software, operating system, and network issues
- Verify that systems are fully functional
- Communicate clearly with users throughout the support process
USE MODERN TOOLS TO DELIVER SUPPORT
- Use approved AI tools to assist with ticket triage, issue analysis, and possible next steps
- Validate AI-generated information and apply professional judgment
- Track recurring incidents and recommend documentation, configuration, or workflow improvements
Typical Program Timeline
Months 1-3
3 days/week at training center and 2 days/week at employer
Paid work $17–25/hour
Months 4-6
2 days/week at training center and 3 days/week at employer
Paid work $17–25/hour
Months 7-12
1 days/week at training center and 4 days/week at employer
Paid work $17–25/hour
Months 13-18
Half day/week at training center and 4.5 days/week at employer
Paid work $17–25/hour
Months 19-24
1 day/month at training center and rest of time at employer
Paid work $17–25/hour
At completion, graduates have three options
Start your career in Tech/IT
Continue learning in college
Keep training in another INCAP adult program
Real Jobs You Can Land After This Program
The IT Support Technician Career Program prepares trainees to move into numerous IT roles — with real experience that employers value. Common roles INCAP graduates are prepared for include:
- Network Administrator
- Systems Administrator
- Security Analyst
- Database Administrator
- Cloud Engineer
- DevOps Engineer
- IT Project Manager
- And many more
Ready to Take the Next Step?
Program spots are limited and based on where you live, and opportunities are not listed online. Your Industry Talent Association can help you explore your options.