IT Support Technician

As part of the INCAP IT Support Technician apprenticeship, you'll learn a mix of technical, troubleshooting, and professional skills that prepare you for careers across the technology industry.

• Hardware skills: Hardware support, installation, and maintenance

• Networking skills: Networking fundamentals including TCP/IP, Wi-Fi, switches, and routers

• Operating system skills: Managing Windows, macOS, and Linux basics

• Cybersecurity skills: Cybersecurity fundamentals and everyday security hygiene

• Cloud skills: Cloud computing and virtualization basics, plus applied AI tools for IT productivity

• Professional skills: Troubleshooting, problem resolution, communication, and teamwork

As part of the INCAP IT Support Technician Apprenticeship, you'll continue taking your regular high school classes — there are no required courses at your high school. All relevant coursework will be taught to you during your time at your employer and intercompany training center. However, students are encouraged to take related classes if available at their school. The only requirement is that your school schedule allows you to leave the school building to work while still completing the classes you need to graduate.

Through this apprenticeship, students will meet the key requirements for Indiana’s new Employment Honors Plus diploma seal: completing at least 650 hours of work-based learning and earning an INCAP credential, which is recognized by the Indiana Department of Education as a Credential of Value. The diploma seal and the INCAP credential are recognized by employers across Indiana as indicators of industry experience, and the INCAP credential may count toward college credit in a related degree program. IT Support Technicians also earn a CompTIA A+ certification, a CompTIA Network+ certification, and a CompTIA Security+ certification.