INCAP OCCUPATION PROFILE

Retail Banker

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Start Your Future in Banking/Financial Services

EXPLORE REAL BANKING CAREERS, WORK WITH CUSTOMERS, AND GET PAID WHILE YOU LEARN

The INCAP Retail Banker Apprenticeship Program (AP) gives high school students hands-on experience helping customers manage their money while exploring careers across the banking industry.

  • Train and work as a teller or customer service representative

  • Get exposure to credit analysis, loan operations, and other bank functions

  • Learn how middle- and upper-level banking roles like branch management work

  • Build relationships and support customers' financial well-being

What You'll Earn

  • High school diploma with Employment Honors Plus seal
  • INCAP credential, recognized by every bank in Indiana

Is This Apprenticeship Right For You?

This could be a great fit if you…

  • Enjoy math and working with numbers

  • Want to develop strong professional skills

  • Are interested in a corporate environment and how businesses run

  • Are curious about general business functions, such as sales, IT, marketing, or finance

Connect with INCAP Near You

What You'll Actually Do

Customer Service

HELP CUSTOMERS WITH THEIR EVERYDAY BANKING NEEDS

  • Work as a teller or customer service representative

  • Help customers with deposits, withdrawals, and account questions

  • Build relationships with customers and support their financial well-being

  • Serve as a frontline representative of the bank

Typical Apprenticeship Timeline

11th Grade

11th Grade

3 days/week at employer and 2 days/week in school

Paid work $12–17/hour

Summer

Summer

Summer hours are highly encouraged and should be agreed upon between the apprentice and employer

Paid work $12-17/hour

12th Grade

12th Grade

4 days/week at employer and 1 day/week in school

Paid work $12-17/hour

Summer

Summer

4+ days/week at employer

Paid work $12-17/hour

At completion, graduates have three options

Start your career in Banking/Financial Services

Start your career in Banking/Financial Services

Continue learning in college

Continue learning in college

Keep training in an INCAP adult program

Keep training in an INCAP adult program

Real Jobs You Can Land After This Program

The Retail Banker Apprenticeship Program prepares you to move directly into banking roles — from entry-level to senior specialist positions (depending on the size of the bank) — with real experience that employers value. Common roles INCAP graduates are prepared for include:

  • Teller/Senior Teller

  • Loan Officer

  • Credit Analyst

  • Assistant Branch Manager

  • Relationship/Personal Banker

  • And many more

Ready to Take the Next Step?

Apprenticeship spots are limited and based on where you live, and opportunities are not listed online. Your school counselor or regional INCAP Connector can help you explore your options.

Common Questions

Program Basics

How much do Retail Banker apprentices get paid?

When does the apprenticeship start and how long does it last?

What does a typical weekly schedule look like?

What is the work environment like?

What You'l Learn & Earn

What skills will I learn?

What classes will I take?

What will I earn when I complete the apprenticeship?

What Happens Next

What jobs can I get after completing the Retail Banker apprenticeship?

What are my options after the program?

Applying And Getting Started

When should I start preparing for this apprenticeship?

How do I find available apprenticeship opportunities?

Where can I find more detailed information about this program?

Explore More Banking/Financial Services Apprenticeships