INCAP OCCUPATION PROFILE

Banking Operations Specialist

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Start Your Future in Banking/Financial Services

EXPLORE HOW MONEY MOVES, HELP BANKS RUN SMOOTHLY, AND GET PAID WHILE YOU LEARN

The INCAP Banking Operations Specialist Apprenticeship Program (AP) gives high school students hands-on experience behind the scenes of the banking industry. Apprentices learn how banks process transactions, manage accounts, support lending activities, prevent fraud, maintain records, and keep operations running safely and efficiently.

  • Learn how banks process transactions and manage customer accounts

  • Support digital banking systems and operational processes

  • Explore fraud prevention, compliance, and cybersecurity

  • Build skills that can lead to careers throughout the financial services industry

What You'll Earn

  • High school diploma with Employment Honors Plus seal
  • INCAP credential, recognized by every bank in Indiana

Is This Apprenticeship Right For You?

This could be a great fit if you…

  • Enjoy solving problems and improving processes

  • Like working with numbers, technology, or business systems

  • Pay attention to details and accuracy

  • Are interested in banking, finance, compliance, or cybersecurity

Connect with INCAP Near You

What You'll Actually Do

Account Administration

KEEP CUSTOMER INFORMATION ACCURATE AND SECURE

  • Verify and update customer information

  • Maintain customer and account records

  • Support account servicing activities

  • Protect confidential customer information

Typical Apprenticeship Timeline

11th Grade

11th Grade

3 days/week at employer and 2 days/week in school

Paid work $12–17/hour

Summer

Summer

Summer hours are highly encouraged and should be agreed upon between the apprentice and employer

Paid work $12-17/hour

12th Grade

12th Grade

4 days/week at employer and 1 day/week in school

Paid work $12-17/hour

At completion, graduates have three options

Start your career in Banking/Financial Services

Start your career in Banking/Financial Services

Continue learning in college

Continue learning in college

Keep training in an INCAP adult program

Keep training in an INCAP adult program

Real Jobs You Can Land After This Program

The Banking Operations Specialist Apprenticeship Program prepares students for a variety of banking and financial services careers by combining real workplace experience with industry-specific training. Common roles INCAP graduates are prepared for include:

  • Banking Operations Specialist

  • Branch Operations Assistant

  • Teller

  • Customer Service Representative

  • Loan Officer

  • And many more

Ready to Take the Next Step?

Apprenticeship spots are limited and based on where you live, and opportunities are not listed online. Your school counselor or regional INCAP Connector can help you explore your options.

Common Questions

Program Basics

How much do Banking Operations Specialist apprentices get paid?

When does the apprenticeship start and how long does it last?

What does a typical weekly schedule look like?

What is the work environment like?

What You'l Learn & Earn

What skills will I learn?

What classes will I take?

What will I earn when I complete the apprenticeship?

What Happens Next

What jobs can I get after completing the Banking Operations Specialist apprenticeship?

What are my options after the program?

Applying And Getting Started

When should I start preparing for this apprenticeship?

How do I find available apprenticeship opportunities?

Where can I find more detailed information about this program?

Explore More Banking/Financial Services Apprenticeships